Terms of service

These terms govern your use of FirmWorks (the “Service”), operated by FirmWorks Pte. Ltd. (“we”, “us”). By signing up or using the Service, you agree to these terms.

The Service

FirmWorks is a multi-tenant SaaS workspace combining documents, HR, projects, chat, notes, and other modules into one subscription. The Service is provided “as is”.

Your account and workspace

• Each sign-up creates a workspace (“Organization”). The owner is responsible for everything that happens in that workspace.
• Don’t share credentials or impersonate someone else.
• Don’t sign up for someone else’s email.
• You are responsible for the conduct of users you invite into your Organization.

Acceptable use

Don’t use the Service to:

• Break the law.
• Send malware, phishing, or spam.
• Scrape, reverse-engineer, or attempt to bypass our access controls.
• Interfere with security or availability (including stress-testing without prior written consent).
• Process special-category personal data (health, biometrics, financial credentials of third parties) without your own legal basis.

We may suspend or terminate accounts that violate this section. Repeated abuse may be reported to law enforcement.

Plans, billing, trials

• The default plan is a 14-day Pro trial. You can downgrade or cancel before the trial ends.
• After the trial, we charge through Stripe according to your selected plan. Prices are listed on the home page and include any applicable taxes shown at checkout.
• Subscriptions renew monthly or annually until you cancel. Cancellation stops future billing; we don’t refund the current period unless required by law.
• We may change prices with 30 days’ notice for existing customers.

Your data

You own your workspace data. We process it under our Privacy policy.

You can export your data at any time in a structured format. On account deletion, we follow the retention schedule in the privacy policy.

Service availability

We aim for high availability but we don’t guarantee uninterrupted service. There is no formal SLA on the Trial or Starter plans. Custom SLA terms are available on the Business plan — contact sales@firmworks.com.

Intellectual property

The Service, including its branding, code, and design, is owned by FirmWorks Pte. Ltd. You don’t get any rights to it beyond what these terms grant.

You retain all rights in the content you put into your workspace. By uploading, you grant us a worldwide, non-exclusive license to host, process, and serve it back to your authorized users — only as needed to run the Service.

Beta features

Some features are released as “beta”. They may be changed or withdrawn without notice and aren’t covered by any uptime expectations.

Termination

You can cancel anytime from settings. We may suspend or terminate accounts for breach of these terms or non-payment. On termination, we delete your data per the retention schedule.

Liability

To the maximum extent permitted by law, our total liability under these terms is limited to the amount you paid us in the 12 months before the claim. We aren’t liable for indirect or consequential losses, including lost profits or business interruption. Nothing in these terms limits liability for fraud or anything that can’t legally be limited.

Governing law

These terms are governed by the laws of Singapore. Disputes go before the courts of Singapore. Nothing in this section deprives consumers of mandatory protections under their home jurisdiction.

Changes

We may update these terms. Material changes are emailed to organization owners and posted on this page at least 14 days before they take effect. Continued use after the effective date means you accept the new terms.

Contact

FirmWorks Pte. Ltd. (Singapore) · legal@firmworks.com

See also our Privacy policy.